New Delhi, September 15, 2021: Consumer Affairs Committee of PHDCCI is organizing Consumer Confidence Conclave 2021 on 17th September 2021 from 11:00 am till 2:00 pm. The conclave will contribute to the body of knowledge on the key factors that affect customer trust and loyalty in e-commerce. The technical sessions aim to create informative perspectives on product trust, and promoting quality and safety for the online consumer in the rapidly growing e-commerce sector in India.
Sadhvi Niranjan Jyoti, Minister of State in the Ministry of Rural Development and Ministry Consumer Affairs, Food & Public Distribution, Government of India is the Chief Guest and Ms. Nidhi Khare, IAS, Additional Secretary (Consumer Affairs), Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution, Government of India is the Guest of Honour during the Conclave.
The objective of the Conclave is to access best practices for e-commerce consumers and discuss the role the government and other stakeholders must play to protect their interest. As the number and nature of the transactions change the focus on Consumer-Centric approaches and strategies will help develop reliable and long-lasting relationships.
“There is multi regulation in the Indian online e-commerce space and these may not help build the potential of MSME to get complete handholding from these platforms and explore new market space. The government should look at successful models world over and let the seller and consumer come up with models building trust. . I am happy that PHD Chamber of Commerce is organizing this webinar at a time when India’s ‘value e-commerce’ market can reach $40 billion by 2030.” and India increases its exports, said Dr Aruna Sharma, Former Secretary, Government of India
“As the consumers world-over are experiencing the value of online purchases it is necessary to shore up their confidence in e-commerce. The steps taken by the e-commerce sector in building trust will be critical for this nascent industry that supports both consumers and the larger economy”, said Mr. Lloyd Mathias, Angel investor and Business strategist
” Consumer engagement on a consistent basis is the only brand building exercise that is useful. To build a virtual brand without being physically present, one has to create stories in the mind of consumers and capture their imagination”, said Mr. Prahlad Kakkar, Chairman, India SME Forum
The inaugural session will focus on Building and Enduring Consumer Trust. The speakers for the inaugural session are Sadhvi Niranjan Jyoti, Minister of State in the Ministry of Rural Development and Ministry Consumer Affairs, Food & Public Distribution, Government of India, Ms. Nidhi Khare, IAS, Additional Secretary (Consumer Affairs), Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution, Government of India, Dr Aruna Sharma, Former Secretary, Government of India, Mr. Mark Fellin, Head Product Trust & Regulatory Compliance, Amazon, Mr. Sanjay Agarwal, President PHDCCI, Mr. Pradeep Multani, Sr. Vice President, PHDCCI and Prof Bejon Kumar Misra, Chairman, Consumer Affairs Committee, PHDCCI
The Technical session1 will focus on Global Best Practices for strengthening Product Trust in e-commerce. The speakers for the session are Ms Parul Gupta, Deputy Director, BIS, Ms. Deepika Sur, Project Manager, National Consumer Helpline, and Mr Ganesh Kollegal, AVP, Public Policy, Advocacy, Government Relations, Swiggy.
