Aiming at a ‘cash-lite’ society, the Reserve Bank of India Wednesday curated a vision document for ensuring a safe, secure, convenient, quick and affordable e-payment system as it expects the number of digital transactions to increase more than four times to 8,707 crore in December 2021.
The ‘Payment and Settlement Systems in India: Vision 2019 – 2021’, with its core theme of ‘Empowering Exceptional (E)payment Experience’, wants to achieve “a highly digital and cash-lite society” through the goal posts of competition, cost effectiveness, convenience and confidence (4Cs).
The RBI said the payment systems landscape will continue to evolve with innovation and entry of more players which is expected to ensure optimal cost to the customers and freer access to multiple payment system options.
“The Reserve Bank of India will use the approach outlined in this Vision during the period 2019 – 2021,” it said.
The previous vision document covered the period 2016 to 2018. The latest vision document said payment systems like UPI/IMPS are likely to register average annualized growth of over 100 per cent and NEFT at 40 per cent over the vision period (period up to December 2021).
The number of digital transactions is expected to increase more than four times from 2,069 crore in December 2018 to 8,707 crore in December 2021.
It said that while the approach of the RBI will continue to be of minimal intervention in the pricing of charges to customers for digital payments, all efforts would be made towards facilitating the operation of payment systems which will be efficient and price-attractive.
The basis shall have to be that pricing is reasonable to encourage usage and also pass-on to the customer the benefit of cost saved on managing cash in the system, it added.
The document talks about creating customer awareness, setting up a 24X7 helpline and self-regulatory organisation for system operators and service providers as well.
Having said this, the Payment Systems Vision 2021 has 36 specific action points and 12 specific outcomes.
The aim is to enhance customer experience, empower payment system operators and service providers, focus on the payments ecosystem and infrastructure and put in place forward-looking regulations and undertake risk-focused supervision.
The ‘no-compromise’ approach towards safety and security of payment systems remains a hallmark of the vision, the RBI added.
