Tata Consultancy Services (TCS) a leading global IT services, consulting and business solutions organization, is today marking the 25th anniversary of its business partnership with Dutch airline KLM – one of the world’s leading airlines in reliability, social media, and customer service.
KLM – which is celebrating its 100th anniversary next year – was TCS’ very first partner when the company opened its doors in the Netherlands a quarter of a century ago, with both businesses sharing a passion for exceptional customer service. Over the years, TCS has worked side-by-side with KLM as part of an integrated team to address the challenges facing an aviation industry being disrupted by digital technology.
Pieter Elbers, CEO of KLM, said: “The aviation industry is going through significant change as a result of digital technology and in order to ensure we can continue our success and remain an industry leader in customer satisfaction, we need to be constantly developing the ways in which we improve our services. We believe that technological innovation plays a key role in this, and by working with TCS for the past 25 years we’ve been able to further strengthen our business to ensure we are set up to deliver the best possible customer service now, and in the future.”
TCS and KLM have worked closely together to prepare for this change, and launched a new Distributed Agile Delivery Center (ADC) in Chennai to provide around-the-clock support for KLM’s customers. Equipped with the latest collaboration tools, the new ADC will ensure the airline can continue to offer the best customer service possible for years to come.
