{"id":2077,"date":"2018-09-17T16:32:03","date_gmt":"2018-09-17T16:32:03","guid":{"rendered":"http:\/\/financeintellect.com\/home-page\/home\/?p=2077"},"modified":"2018-09-17T16:32:03","modified_gmt":"2018-09-17T16:32:03","slug":"25-years-of-partnership-between-tcs-and-klm-has-helped-the-airline-become-the-best-in-class-for-customer-service","status":"publish","type":"post","link":"https:\/\/financeintellect.com\/home-page\/home\/25-years-of-partnership-between-tcs-and-klm-has-helped-the-airline-become-the-best-in-class-for-customer-service\/","title":{"rendered":"25 years of partnership between TCS and KLM has helped the airline become the best-in-class for customer service"},"content":{"rendered":"<p style=\"font-weight: 400\">Tata Consultancy Services (TCS) a leading global IT services, consulting and business solutions organization, is today marking the 25<sup>th<\/sup>\u00a0anniversary of its business partnership with Dutch airline KLM &#8211; one of the world\u2019s leading airlines in reliability, social media, and customer service.<\/p>\n<p style=\"font-weight: 400\">KLM \u2013 which is celebrating its 100<sup>th<\/sup>\u00a0anniversary next year \u2013 was TCS\u2019 very first partner when the company opened its doors in the Netherlands a quarter of a century ago, with both businesses sharing a passion for exceptional customer service. Over the years, TCS has worked side-by-side with KLM as part of an integrated team to address the challenges facing an aviation industry being disrupted by digital technology.<\/p>\n<p style=\"font-weight: 400\">Pieter Elbers, CEO of KLM, said:\u00a0\u201cThe aviation industry is going through significant change as a result of digital technology and in order to ensure we can continue our success and remain an industry leader in customer satisfaction, we need to be constantly developing the ways in which we improve our services. We believe that technological innovation plays a key role in this, and by working with TCS for the past 25 years we\u2019ve been able to further strengthen our business to ensure we are set up to deliver the best possible customer service now, and in the future.\u201d<\/p>\n<p style=\"font-weight: 400\">TCS and KLM have worked closely together to prepare for this change, and launched a new Distributed Agile Delivery Center (ADC) in Chennai to provide around-the-clock support for KLM\u2019s customers. Equipped with the latest collaboration tools, the new ADC will ensure the airline can continue to offer the best customer service possible for years to come.<\/p>\n<p style=\"font-weight: 400\">\n","protected":false},"excerpt":{"rendered":"<p>Tata Consultancy Services (TCS) a leading global IT services, consulting and business solutions organization, is today marking the 25th\u00a0anniversary of its business partnership with Dutch airline KLM &#8211; one of the world\u2019s leading airlines in reliability, social media, and customer service. KLM \u2013 which is celebrating its 100th\u00a0anniversary next year \u2013 was TCS\u2019 very first [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2078,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[31],"tags":[1663,1664,1662],"class_list":["post-2077","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-business-partnership","tag-distributed-agile-delivery-center-adc","tag-dutch-airline-klm"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>25 years of partnership between TCS and KLM has helped the airline become the 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