Tata Consultancy Services (TCS) has been recognized as a Leader in two IDC MarketScape reports for Worldwide Manufacturing Customer Experience,\u00a0covering\u00a0IT Strategic Consulting as well as Systems Integration.<\/p>\n
According to the IDC MarketScape: Worldwide Manufacturing Customer Experience IT Strategic Consulting 2018 Vendor Assessment, \u201cAmong the strengths that surfaced from this evaluation of TCS are the company’s use of innovation accelerators within CX for manufacturing engagements as well as its depth of experience in full time employees with CX or manufacturing experience. TCS has\u00a0a high penetration rate of non-IT key sponsors of customer experience projects, indicating\u00a0its\u00a0ability to work with business leaders to identify the\u00a0strategic\u00a0impact that technology can have on\u00a0customer experience.\u201d<\/p>\n
\u201cProgressive manufacturers in a Business 4.0 world are focusing on connected products, operations and customers to provide contextual service and\u00a0greater customer experience,\u201d said\u00a0Milind Lakkad, Executive Vice President & Global Head \u2013 Manufacturing Industry Solutions Unit, TCS. \u201cOur positioning as a leader is a testament to the investments we have been making in building deep capabilities in this area, and our Business 4.0 vision that is driving our strategy around CX offerings.\u201d<\/p>\n
TCS works with the world\u2019s leading manufacturers, including a third of all Fortune 500 manufacturing companies, helping them embrace business innovation and advance their growth and transformation agendas.<\/p>\n
Industry specialists and customer experience experts with rich hands on industry expertise work closely with teams of designers across a global network of design studios to build next generation customer experience management solutions. By leveraging digital technologies such as Big Data analytics, mobility, social media, artificial intelligence, robotics and cloud, TCS helps global enterprises reimagine their customer experience journey. Innovation accelerators such as augmented\/virtual reality, artificial intelligence, IoT and natural interfaces further help in assessing end-customer perception and ensuring an overall superior customer experience.<\/p>\n
\u00a0\u201cOur industry depth, contextual knowledge, comprehensive portfolio of services, investments in accelerators, and continuous focus on innovation make us the partner of choice for organizations looking to reimagine their customer experience systems in a Business 4.0\u2122 world,\u201d added\u00a0Milind Lakkad.<\/p>\n","protected":false},"excerpt":{"rendered":"
Tata Consultancy Services (TCS) has been recognized as a Leader in two IDC MarketScape reports for Worldwide Manufacturing Customer Experience,\u00a0covering\u00a0IT Strategic Consulting as well as Systems Integration. According to the IDC MarketScape: Worldwide Manufacturing Customer Experience IT Strategic Consulting 2018 Vendor Assessment, \u201cAmong the strengths that surfaced from this evaluation of TCS are the company’s […]<\/p>\n","protected":false},"author":3,"featured_media":1831,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[31],"tags":[599,598,1314,1310,1312,1313,603,1311,1309],"class_list":["post-1830","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-artificial-intelligence","tag-big-data-analytics","tag-cloud","tag-it-strategic-consulting","tag-mobility","tag-robotics","tag-social-media","tag-systems-integration","tag-worldwide-manufacturing-customer-experience"],"aioseo_notices":[],"yoast_head":"\n